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How can I save my playlist and retrieve it later?

o save a playlist once you have created, and later retrieve it just:
  • Click the Disk (save) icon, to save your playlist and enter a name.
    1. A saving window will open, type the name of the playlist and click Save.
  • To choose another saved Playlist, click the Folder (open) icon.
    1. From the dialog window that will open, pick a Playlist file and double click it.

you can also check out our BEAM video tutorial page to learn how to do it

How can I create a new playlist?

In the Applications tab, you can configure all the game’s settings like a playlist, set game time, set game looping and set single game mode.
This dialog box is divided into two sections. The left side, Installed Applications, lists all the games installed on the computer. The right side displays the two types of Playlist options:
Single Application and Multiple Applications.
  • To run a single application
    1. From the Installed Applications highlight one game,
    2. Click the Set >> button.
    3. The game you chose will be available for playing.
  • For Multiple Applications:
    1. Highlight a few games (hold down ctrl button same as in Windows) to choose a few games at the same time.
    2. Click the Add>> button to move them to the Playlist.
    3. Set duration for controlling the play time of each game. The number represents seconds and comes with default of 60 seconds per game.
  • Click the Launch button to start the games.

you can also see a video tutorial about it – BEAM software training 

My playlist is empty, what should I do?

In the Application Tab, click to load Playlist Icon and choose from the available options.
In order to work with saved Playlist, you will need to generate and save a playlist

For more information check out BEAM user manual

Need more help? Contact support

 

 

I see no games projected but i do hear sound, what should I do?

Look up and check if the projector has a beaming light coming out, if not do the following:
  • Using the projector’s remote: point it towards the mirror on the EyePlay System and press the power button

Wait around 30 seconds until you see a beam of light coming out of the projector

If the projector still does not work, check the following:
  • Check if lamp has not reached its maximum usage limits
  • Check projector’s power connection
  • Check EyePlay power connection
  • Check VGA / HDMI  cable connection from the computer to the projector

Need more help? Contact support

How can I Schedule BEAM to start automatically?

The Projector Tab (If the Projector Tab is not available please refer to User Modes on Uncategorized Solutions) allows you to control the powering down and powering up of the projector. This is crucial for maintaining the health and lifespan of the projector’s lamp.

  1. Check the Enable System Scheduling box.
  2. In the Daily Schedule section, set the day/hour in the timeline.
  3. Click a square and drag your mouse, holding down the left button, to extend the time along the grid.
    1. To delete a square, right click on it.
  4. To copy the same time from one day to another, hold down the ctrl key and drag the mouse downwards.

The projector comes connected to the computer with a Serial cable.

In the Project Control section (bottom left section) you see the type of connection to the projector. The projector name BenQ and Serial Port number will be displayed.

  1. On the bottom left of the window choose Serial.
  2. Check to see the projector name BenQ and COM1 is displayed.
  3. On the bottom right under Test Projector Control, you can test turning on and off the projector manually.

The System Scheduling can only be configured if the projector is connected properly with the serial cable to the Computer, otherwise the projector will not shut down. Leaving the lamp on unintentionally will shorten the lamp’s life.

For more information check out BEAM user manual  

Need more help? Contact support

I see no games projected but i do hear sound, what should I do?

Look up and check if the projector has a beaming light coming out, if not do the following:
  • Using the projector’s remote: point it towards the mirror on the EyePlay System and press the power button

Wait around 30 seconds until you see a beam of light coming out of the projector

If the projector still does not work, check the following:
  • Check if lamp has not reached its maximum usage limits
  • Check projector’s power connection
  • Check EyePlay power connection
  • Check VGA / HDMI  cable connection from the computer to the projector

Need more help? Contact support

BEAM projector remote control is not working! What should I do?

Please try to replace the remote control batteries or contact support 

Why is my BEAM turning ON/OFF on incorrect hours?

  • In the projector Tab, check the current schedule, and modify the hours to your preference
  • Check on the computer if the Windows clock is in the correct time zone

Need more help? Contact support

My BEAM projected “Blank” sign, what should I do?

The Blank message means that something is blocking the Projector light Sensor (this can even be dust), but using the projector on screen menu you can eliminate the “Blank” option and this will solve the incident for sure.
The process has to be fast as the “Eco Blank” message will appear fast, and it’s better to doing while the remote is near to the projector, here are the steps:
  1. Press Menu on the remote control to reach the on screen menu of the projector  (Button No.8)
  2. Using the Left/Small arrows buttons (buttons no. 4 and 11) go to the SYSTEM SETUP: Basic menu
  3. Using the Up/Down arrows buttons (Buttons 9A and 9B) down the selection to “AutoBlank)
  4. Using again the Left/Small arrows buttons change the ON to OFF
  5.  To exit please, press MENU on the remote two times

Why does BEAM turns itself off after it is launched?

In the projector Tab, check the system scheduler, and make sure it is set to be turned on the moment you are attempting to launch the system.

didn’t help? contact support 

What is the Lamp/Bulb current count of my system?

BEAM system lamp/bulb time should be replaced every 8500 Hours average, In some cases, depending temperature and pressure conditions on installation site, the lamp can work with no problem up to 9500 Hours.

To learn the current lamp/bulb time of your system you can proceed by either of this two ways:
  1. Within the BEAM admin software, at the Projector Tab, you only need to click on “Status” and a popup window with the projector time will appear, in order to allow the software to give the information, the following conditions apply:
    • The projector is connected via Serial Cable to the computer (all BEAM systems are connected by default)
    • The projector control has to be set as “serial” and the com port has to be selected
    • The projector has to be ON
  2. Using the projector remote control provided you can use the “On screen” projector menu as follow:
    • Press Menu/Exit and then press the arrow buttons to highlight the SYSTEM SETUP:Advanced menu
    • Press the down arrow button to highlight Lamp Settings and press Mode/Enter. The Lamp Settings page displays
    • You will see the Equivalent Lamp Hour information displaying on the menu

BEAM Interaction is not accurate, what can I do to improve it?

For Floor units ONLY – Please, proceed as follow:

  • You need to let the system re-calibrate. Make sure no one is under the projection area during this process:
    1. Press Ctrl+Q to exit the games
    2. Click the Launch button
  • In the camera Configuration Wizard, the camera zone is defined by four yellow circles, forming a perimeter. all four circles need to be shown on the image in order for the calibration to be completed.

For table units – please contact support 

I see a license expiration message, how do I get rid of it?

In case a license expiration message appear on your screen (such as the image below)

please do the following:

  1. connect your unit to the internet, the license will be extended automatically.
  2. open a new support ticket from here, the support team can extend your license according to your payment agreement, and inform you about the license expiration date.

My Ggames are projected but I hear no sound what can I do?

Use the keyboard to adjust the volume levels, and check the Mute Key.
Didn’t help? contact support

How can I Schedule BEAM to start automatically?

The Projector Tab (If the Projector Tab is not available please refer to User Modes on Uncategorized Solutions) allows you to control the powering down and powering up of the projector. This is crucial for maintaining the health and lifespan of the projector’s lamp.

  1. Check the Enable System Scheduling box.
  2. In the Daily Schedule section, set the day/hour in the timeline.
  3. Click a square and drag your mouse, holding down the left button, to extend the time along the grid.
    1. To delete a square, right click on it.
  4. To copy the same time from one day to another, hold down the ctrl key and drag the mouse downwards.

The projector comes connected to the computer with a Serial cable.

In the Project Control section (bottom left section) you see the type of connection to the projector. The projector name BenQ and Serial Port number will be displayed.

  1. On the bottom left of the window choose Serial.
  2. Check to see the projector name BenQ and COM1 is displayed.
  3. On the bottom right under Test Projector Control, you can test turning on and off the projector manually.

The System Scheduling can only be configured if the projector is connected properly with the serial cable to the Computer, otherwise the projector will not shut down. Leaving the lamp on unintentionally will shorten the lamp’s life.

For more information check out BEAM user manual  

Need more help? Contact support

BEAM projector remote control is not working! What should I do?

Please try to replace the remote control batteries or contact support 

Why is my BEAM turning ON/OFF on incorrect hours?

  • In the projector Tab, check the current schedule, and modify the hours to your preference
  • Check on the computer if the Windows clock is in the correct time zone

Need more help? Contact support

Why does BEAM turns itself off after it is launched?

In the projector Tab, check the system scheduler, and make sure it is set to be turned on the moment you are attempting to launch the system.

didn’t help? contact support 

What is the Internet connection required for BEAM units?

There is no a way to accurate determinate the monthly Internet usage for Support, however, here is an estimate on which bandwidth you will need to get support, updates, and monitoring:
What to consider when connecting to an Internet Service Provider:
  1. There will be month where (according to what was purchased), new content will be uploaded to the system
  2. The Internet amount is divided into two types of connections, Upload and Download, when BEAM connect for a daily system check, the Upload from the specific computer decreases but the download will increase.
  3. Eyeclick counts with a Remote Monitoring and Management (RMM) system that allows us to keep an “eye” on the system 24/7, this system monitor, of course, is internet based, so the computer will send (upload) information to us every 20 minutes or so, yes, no such big packages, but it will be a daily thing.
So, in conclusion,  velocity of about 5MB download and 1.5MB upload (Standard Package in many countries), open constantly 24/7 for a gross Internet traffic of about, Download 5Gb every two months (new games, licenses transfers, new versions, etc)
# Please note a Wired connection is always more stable than a WiFi connection so it’s preferred.

Were I can find a copy of BEAM user Manual?

Download BEAM User Manual by clicking selecting one of the following link:
BEAM USER MANUAL

What is the Lamp/Bulb current count of my system?

BEAM system lamp/bulb time should be replaced every 8500 Hours average, In some cases, depending temperature and pressure conditions on installation site, the lamp can work with no problem up to 9500 Hours.

To learn the current lamp/bulb time of your system you can proceed by either of this two ways:
  1. Within the BEAM admin software, at the Projector Tab, you only need to click on “Status” and a popup window with the projector time will appear, in order to allow the software to give the information, the following conditions apply:
    • The projector is connected via Serial Cable to the computer (all BEAM systems are connected by default)
    • The projector control has to be set as “serial” and the com port has to be selected
    • The projector has to be ON
  2. Using the projector remote control provided you can use the “On screen” projector menu as follow:
    • Press Menu/Exit and then press the arrow buttons to highlight the SYSTEM SETUP:Advanced menu
    • Press the down arrow button to highlight Lamp Settings and press Mode/Enter. The Lamp Settings page displays
    • You will see the Equivalent Lamp Hour information displaying on the menu

BEAM remote keyboard is not working! What should I do?

Please try to replace the keyboard batteries, check the ON/OFF button in the back of the keyboard and try again.

Need more help? Contact support